Support tickets and notifications

Get help from the ChinqIT Verify team, follow your requests, and stay informed about service announcements.

Contact channels

• Support tickets: Help & support → Open a ticket in the dashboard.
• WhatsApp: +222 38 08 93 36.

Open a support ticket

Pick a category (Billing, Technical, Account, Sender ID, Other), give a clear subject, and describe the problem.

Support replies in the same conversation. You get a notification as soon as a reply is published, and the ticket status follows the progress of your case.

Follow your tickets

Each ticket shows its status (Open, In progress, Waiting on you, Resolved, Closed), the number of messages in the conversation and the time of the last activity. Use the filters or the search box to find a request faster.

Opening a ticket shows the conversation first, then its details (status, category, opening date, last update) and the WhatsApp shortcut for urgent questions.

If the status becomes Waiting on you, support is waiting for information from you: reply directly in the conversation to resume processing.

Notifications

Every support reply and every status change on your tickets generates a notification. The Notifications page in your client area gathers them, marks unread items and lets you mark them as read.

Service announcements from the ChinqIT team (planned maintenance, new features) reach every active client in the same inbox, in your language when a translation is provided. They stay available until they expire, 30 days after publication at the latest.

Notifications and account emails are written in your account's language: the one you signed up in, or the one you choose in Settings → Preferences.