Service Level Agreement

ChinqIT Verify is committed to the availability commitment below.

The commitment

The ChinqIT Verify platform targets ≥99.9% monthly availability, measured at the public Messaging API — the interface your systems call. When the API is reachable and responding, the platform counts as available.

How availability is measured

Availability is measured by independent external monitors running outside our infrastructure. We do not measure our own availability.

Exclusions

The following never count against availability:

• Scheduled maintenance announced at least 48 hours in advance on the status page
• Force majeure events
• Customer- or carrier-side conditions: invalid or nonexistent recipient numbers, phones switched off, subscriber absent, or carrier faults. Individual messages rejected for recipient reasons do not constitute unavailability.

Reporting

• Live status: status.chinqit.com
• Measured monthly uptime and incident history are published on the status page.

This page is a published operational commitment, not a contractual penalty SLA.